Do your fans and followers get Tricks or Treats from you on social media? The tricks are like egg on your car or like toilet paper in your bushes - unwelcome, to say the least. The "Treats," however, go beyond what's expected. They are what will set you apart from others and keep your fans and followers engaged, bringing you more business and happier customers in the long run.
Check out these ghoulish tricks to avoid and delightfully surprising treats to pass out to your fans and followers all year long!
Trick # 1: Are You a Social Ghost? You set up a Twitter account & a Facebook Fan page - heck you've even created a company LinkedIn page, a Google Plus page, and you're on Pinterest. Your customers can find you. They go to your social media channels to talk to you, engage, compliment, criticize and ask questions. But where are you? You're a ghost on social media. You have an eerie presence and give your customers a chill because there's nobody there! Or is there?
Don't be the invisible man or woman! Here's what you should be doing: As a matter of course you should always be monitoring and replying on any channels you set up, otherwise it's like having a phone number you never answer on an address at which you don't open mail. Set up these barriers for telemarketers, not for your customers!
Facebook improves options for international marketing through its "Global Pages"
Until this month brands wanting to use Facebook company pages to communicate with their customers in different countries have had a challenge. The challenge has been the resource needed to manage different company pages in different countries in a way that provides consistency and management for their communications. Each country has required separate administrators and reporting has also been separate unless third-party tools were used.
In October 2012, Facebook launched "Global Pages" as a solution for managing company pages in different countries. This is how Facebook describe the new approach:
"With this new structure, Facebook users will be directed to the best version of a Page based on the country those users are in, enabling them to see localised cover photos, profile photos, Page apps, milestones, 'about' information, and news feed stories from Pages -- all while remaining part of the global brand community. Each brand's Global Pages structure will include local Pages for specific markets (single- or multi-country regions) and a default Page for all other markets."
On September 20th, 2012 Facebook rolled out a significant change to their EdgeRank algorithm. This change directly impacted the organic reach of brand pages on Facebook. According to initial reports, this change has potentially impacted organic reach for brand pages with a decrease per post upwards of 50%.
After the initial announcements, instead of simply reporting what the changes were, I wanted to see what a month's worth of data would look like to truly gauge the impact that our brands are seeing. Prior to jumping into the results, let's quickly recap how we got to this point.
WHY THE CHANGE?
Here is a quote from Facebook's Q2 earnings call... "Feed quality is crucial in order to not turn off users" - Mark Zuckerberg
Facebook is laser-focused on making sure the integrity of a users newsfeed stays as relevant as possible. With billions of pieces of content being shared, and brands trying to drive organic engagement through content, Facebook's EdgeRank algorithm serves as the overarching authority of what content ultimately gets surfaced to an individual user. Here is a previous post outlining EdgeRank.
Many companies are seeing massive value in the mobile space, but they're not measuring it in clicks. Here are the measurements (and campaign ideas!) you need to know.
Mobile is a massive force in the digital marketing world. Consumers are spending up to 20 percent of their daily lives using mobile devices. But with ambiguous metrics to track success, it may be hard to convince the CFO to invest spend in the mobile space. Three words: real time engagement. Join Panorama Capitol managing director Chris Albinson as he speaks to iMedia about what you should be doing, and tracking, in the mobile environment to help make your brand a part of your consumers' daily lives. Is the mobile click-through-rate a useless metric? What is the value in partnering with innovative start-ups? Find out more in this practical conversation about today's mobile landscape.
<<Video embedded in original article, click the link below to go and watch it.>>
Chris Albinson is a co-founder and managing director of Panorama where he focuses primarily on mobile and internet technology investments. Albinson helped grow four start-ups, most recently as chief strategy officer for Digital Island. Previously, he held corporate development roles at Newbridge Networks, Inc. where he led a $217 million corporate venture fund, which invested in 27 companies, including Juniper Networks, Cambrian Systems, Abatis Systems, Fastlane, BNI Systems, and PixStream. Albinson was also a general partner at JPMorgan Partners, co-heading the technology venture capital practice. He currently sits on the boards of Federated Media, Jiwire, Fixmo and Vyatta.
"Social tactics are not meaningful sales drivers", according to Forrester's latest research report.
They analyzed primary sales drivers for eCommerce, and concluded that less than 1% of buyers were from social visitors.
There's a few possible explanations for this.
The first (and most important) is that social aids the buying process indirectly, and is difficult to track -- which leads companies (and research firms) to under-appreciate and under-invest.
The second, is that most corporate social media strategies... simply aren't that good. And their results are mediocre because they're too tactical, and too focused on micro-decisions.
Here are 3 reasons why your social strategy is failing, and what to do instead.
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