Monday, 12 November 2018

Refund Policy

We think you will absolutely love our services. However, you’re fully protected by a 100% money-back return policy.

Here’s how it works…

First 30 Days

If you are dissatisfied at any time during the first 30 days after purchase, simply ask for a full refund and cancel your subscription. You will get your money back. That’s a firm promise and commitment.

Subscription Cancellations

If you want to cancel a subscription you have with us, please visit My Subscription > My Purchases, click on the More link at the bottom and then click on “CANCEL”.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

 

Example: monthly subscription cancellation

If we process a monthly subscription’s cancellation on June 7th, you will continue to receive the benefits of that subscription until July 6th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

NOTE:

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.

We will confirm your subscription has been cancelled by either email or postal mail.

Contacting Us

You may email your subscription cancellation request to This email address is being protected from spambots. You need JavaScript enabled to view it. and please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.

 

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.

 

This refund policy was last updated on September 26, 2018.

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